Shipping policy
At Candy Paradise, we aim to process and deliver your orders efficiently while maintaining product quality.
1. Order Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- During peak seasons or promotions, processing times may be extended.
- Any delays beyond this timeline due to supply issues or unforeseen circumstances will be communicated.
2. Shipping Methods & Carriers
- Orders are shipped via trusted carriers (FedEx, Canada Post, UPS).
- Shipping method is selected based on destination and efficiency.
3. Estimated Delivery Times
- Canada: 2–7 business days
- United States: 3–10 business days
Note: These are estimates only and not guaranteed.
Free Shipping Thresholds within Canada
Free standard shipping is available when the order value meets the applicable minimum for the destination province or territory:
Ontario — $59.99 CAD or more
Quebec — $59.99 CAD or more
Manitoba — $59.99 CAD or more
Alberta — $84.99 CAD or more
British Columbia — $84.99 CAD or more
Saskatchewan — $84.99 CAD or more
Nunavut — $99.99 CAD or more
New Brunswick — $100.00 CAD or more
Newfoundland and Labrador — $100.00 CAD or more
Northwest Territories — $100.00 CAD or more
Nova Scotia — $100.00 CAD or more
Prince Edward Island — $100.00 CAD or more
Yukon — $100.00 CAD or more
Shipping rates and free-shipping eligibility are calculated at checkout based on the shipping destination and qualifying order value.
4. Shipping Delays
- Candy Paradise is not responsible for delays caused by carriers, customs, weather, or logistics issues.
5. Order Tracking
- Tracking number is provided once shipped.
- Customers must monitor delivery.
6. Incorrect Address & Delivery Access
- Customers must provide accurate address details.
- Not responsible for incorrect or incomplete addresses.
- Reshipping is at customer expense.
U.S. PO Box Restriction:
- We do not ship to P.O. Box addresses in the United States.
- A physical address is required.
Condo / Apartment Deliveries:
- Provide unit number and buzzer code.
- Not responsible for delivery failures due to access restrictions or building policies.