Shipping policy

At Candy Paradise, we aim to process and deliver your orders efficiently while maintaining product quality.

1. Order Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- During peak seasons or promotions, processing times may be extended.
- Any delays beyond this timeline due to supply issues or unforeseen circumstances will be communicated.

2. Shipping Methods & Carriers
- Orders are shipped via trusted carriers (FedEx, Canada Post, UPS).
- Shipping method is selected based on destination and efficiency.

3. Estimated Delivery Times
- Canada: 2–7 business days
- United States: 3–10 business days
Note: These are estimates only and not guaranteed.

4. Shipping Delays
- Candy Paradise is not responsible for delays caused by carriers, customs, weather, or logistics issues.

5. Order Tracking
- Tracking number is provided once shipped.
- Customers must monitor delivery.

6. Incorrect Address & Delivery Access
- Customers must provide accurate address details.
- Not responsible for incorrect or incomplete addresses.
- Reshipping is at customer expense.

U.S. PO Box Restriction:
- We do not ship to P.O. Box addresses in the United States.
- A physical address is required.

Condo / Apartment Deliveries:
- Provide unit number and buzzer code.
- Not responsible for delivery failures due to access restrictions or building policies.